Case study · Red Lotus Technologies
Training on the equipment meant having an expert standing next to you.
A soldier learning to sweep ground for buried explosives needs someone who knows the work watching how they move the detector and correcting them as they go.
What was delivered
- 3xTraining throughput
Compared with what one instructor could cover in person.
- US ArmyIn service with
Delivered through Red Lotus, the client.
- The productWhat it was
Red Lotus's product, not an internal tool.
- 4Delivery team
Working directly with the client's chief technology officer.
The scarce resource was never the equipment. It was the person watching.
Detectors can be bought. People qualified to stand behind a trainee and say “you swung too fast there, you lifted the head, you walked past that patch” cannot. Every hour of training needs one of them present, which puts a hard ceiling on how many people can be brought up to standard and how quickly.
Four sources, none of which agreed on their own.
- The detector itself
A live signal stream from the equipment over Bluetooth.
- Satellite positioning
Centimetre-grade RTK GPS, for where the operator is standing.
- Motion sensors
The tablet's own inertial unit, for how the equipment is being moved.
- Depth from the camera
A live depth map of the ground being covered.
What we built
A tablet application that reads the detector while it is in use and reconstructs where the head actually went, in real space, as the trainee sweeps. It shows the ground they covered and the ground they did not: where they moved too fast, where they lifted the head out of range, what they walked past.
The engineering problem is that none of the four inputs is sufficient alone and none of them is exactly right. Satellite positioning knows where the operator is, not where the head is. The motion sensors know how the head moved but drift over time. Reconciling them into one position, continuously, accurately enough that a trainee should believe the replay, is the whole job.
The effect was throughput. The same instructors could bring roughly three times as many people up to standard as they could by standing behind each one, because the system carried the watching and they carried the judgement. For Red Lotus that was not an efficiency: this system was the product they sold.
The system measures. It does not decide whether someone passed.
The application reports what happened during a sweep and shows it back. Judging whether that sweep was good enough, and what the trainee should do differently, stayed with the instructor. It was built to make an expert’s attention repeatable and reviewable, not to replace their judgement about a person’s readiness.
The consequence of a system quietly deciding someone was competent is not a bad customer experience.
Who owned it
Red Lotus Technologies. We delivered it as their engineering team, four people working directly with their chief technology officer, and the product shipped under their name into service with the US Army. Red Lotus has since wound down.
Where it starts
What can only happen when your most experienced person is in the room?
We find the work that is capped by one person's attention, and what it would take to lift the ceiling without losing their judgement.
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